Return & Exchange
1) HOW DO I KNOW IF AN ITEM IS ELIGIBLE FOR RETURN?
Most of our items can be returned/exchanged for a new product or credit voucher/refund. If a certain style is a FINAL SALE, the same is mentioned on that specific product page itself. For products that can be exchanged, we adopt a 10-DAY FREE RETURN / EXCHANGE policy as long as the returned product/s are unused, unwashed, and returned with all original packaging and tags, in-tact’s. Do note, free gifts/products won or received in promotional offers, Swimwear & Jewelry cannot be returned or exchanged.
2) WHAT ABOUT MY MONEY?
You will get a credit voucher for the actual payable amount which is valid for a year. Your refund amount would also be credited to your source account within 7- 10 working days RBI guidelines in case of prepaid orders and for Cash on Delivery orders, NEFT/RTGS will be transferred within 3-5 working days.
3) WHAT IF I RECEIVE A DAMAGED / DEFECTIVE /WRONG PRODUCT?
We Quality Control all our shipping and packaging processes, but in rare circumstances, if you do receive a damaged, defective/wrong product or an incomplete order, simply report within 24 to 48 hours of receiving your order with pictures at email@example.com and we will take care of the rest.
4) DO YOU HAVE A REVERSE PICKUP SERVICES?
Yes, we have a free reverse-pickup service. We will arrange for a representative of the courier company to pick up the product from you in 3-5 working days. Please keep the parcel ready and packaged as you have received it with all the tags and original packing intact and enclose a copy of the bill or a paper with your order number. In case your pin-code is not serviceable by our team, you will need to self-ship the product back to us at your own cost and we will be sure to reimburse an additional Rs.100 in the form of store credit.
5) WHAT IS THE PROCESS TO RETURN A PRODUCT?
Contact our Customer Support Team at +91-9667496919 or email us at firstname.lastname@example.org. We will need the order number; products you wish to return along with the reason.
6) HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
It will take 5-7 working days for you to receive a replacement or store credit/refund.